Student academic and administrative complaints and grievance policy and procedures
Complaints from students in relation to academic and administrative matters are managed within the framework of the University Academic and Administrative Complaints and Grievances Policy.
Students should note that the university has formal grievance or appeal procedures in the areas of exclusion, discipline and sex-based harassment that are separate from the academic and administrative grievance process (see Monash grievance policies and procedures on the right).
Informal resolution
It is expected that in the first instance, students of the faculty will attempt to resolve a complaint informally with the staff member concerned.
If the complaint is not resolved informally or it is one of bias on the part of the staff member concerned, the student may direct the complaint to the next appropriate level, for example:
For Academic issues contact:
- Step 1 - Lecturer/tutor
- Step 2 - Unit coordinator
- Step 3 - Course advisor/Course Director
For Administrative issues contact:
- Step 1 – Faculty Student Services Office on your home campus
- Step 2 – Manager, Admissions and Student Services
Any student who has a difficulty may also wish to discuss the matter confidentially with a member of the university counselling or health services or an officer of the appropriate student association.
Formal resolution
If the complaint is not resolved, the student may make a written request for resolution of the matter to the Faculty of Education grievance officer. The grievance officer may be contacted at grievance@education.monash.edu.au for advice or as a facilitator to resolve issues of concern.
Formal grievances can only be actioned if the student has provided their full name, student ID and contact details.
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